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March 31, 2008

Charity Events - Read the Paperwork.

This last Saturday I participated a fund raiser for the High Museum in Atlanta.  60-70 chefs (I'm guessing) from Atlanta's restaurant scene prepare foods at different tables for the reception which precedes a Wine Auction.  The more of these events you do, the easier they become, but I suffered from some very piss poor planning, I think the worst ever.  Luckily, it came out very well.

I remember to order a flower arrangement for the table, but don't get around to doing so until Thursday night. We schedule pickup for 9:30 Saturday morning.  I'm supposed to be on sight by 10:00am for set up.  We get the food in Friday and before I leave for the evening I pack up some boxes with everything I would need.  I keep a list on my computer.....The list includes sterno, tongs, napkins, business cards, copper pieces for display, tablecloths, signage, knives, gloves, sanitizer, etc.  I have a separate list for the items I keep at home.  My chef de cuisine packs the food.

The boxes are packed in the office and the food in the walk-in cooler.  I go home, turning down an offer to go out with a friend.  I need to go to bed early.

This is when things get a little rough.

I had told some waiters to put our porch heaters in my car since their use  was over for the season, (yeah, right!) and  I had to take them to be serviced.  But I need my back seat for my assistant and daughter, Mona,  and the flowers.  I get home at 9:30 and have to drag the heaters out of the car, cursing and whining because they are very heavy and awkward.  (My husband is still out of town.)  I pull some display and serving pieces, wrap them in plastic and pack them in my backseat. I look in my trunk and see all the things I had bagged up to donate to the church thrift shop two weeks ago, but had forgotten to drop off.  My trunk was PACKED.  I have to empty my trunk.  All done; I will get the cooler and cook top from the basement in the morning.

2:00 am - Do I have the butane cartridges for the cook top?  Didn't I give them all back to Deedee?  I must have some in the basement?  If not I will have to go out to Atlanta Fixture when they open in the morning.  I call Atlanta Fixture at 2:30 am to see what time they open.  9:00  AM.  It will work.

6:00 am - I can't sleep, worrying about the butane.  Get up, shower, dress, iron my chef coat and trudge down to the basement.  No butane.  I pack everything else.  I wait until 8:30 to call Deedee to see if she has them.  She says she gave them to me, I promise to look again.  I look again, but no Butane so I'm out the door to Atlanta Fixture.  (I later fib to Deedee saying  I found them.  I  didn't  want her to know what a  flake I have become).

8:55 - Atlanta Fixture people open up 5 minutes early for me.  I pick up the butane, ask about some to go containers, happen by some new cleaning buckets and pick them up.  Out the door at 9:10.

9:20 - Arrive at friends house to pick up Mona who had spent the night there.

9:30  - Pick up flowers, which are still being tweaked. 

9:40 - Arrive at the restaurant to pick up a line cook  "S" from the kitchen who will be assisting me, pack up the TRUNK.  As we are packing up, I start discussing the menu and how we are going to do it with "S".  "S" reads the paperwork I had been sent by the planning committee three months earlier and tells me there is no cooking allowed inside the tent.  I swear last year chefs cooked inside the tent.  That is a problem for me because I am serving scallops which most definitely have to be cooked.  OK, we will cook outside the tent.  "S"  is looking at me funny.

10:05 - Arrive at the "area" where I thought the wine tent would be.  I see some smaller tents and think that they have changed the arrangement for the auction.  I drop off "S" and Mona with some stuff and tell them to start looking for our table. 

10:09 - A policeman asks me what I'm doing and then informs me I am in the wrong place.  I wait for "S" and my daughter to come back, load the stuff again and drive around to the back, find the tent and the drop off spot.  Start hauling things over our table. 

10:25 - At this time I have no idea what I am going to cook on, what is going to go in what display piece.
I set up a cooking station.  It consists of 3 cardboard boxes turned upside down with a butane stove on top.  It also consists of another cardboard box turned upside down with a cutting board on which "S" will put a pan for the cooked scallops.  On another crate is a bucket of water (Evian) in a cleaning bucket with sanitizer.  We have the ice chest out there with the scallops.  Believe it or not, it's pretty much up to code.  "S" is looking at me funny.

10:35 - I go searching for water for the chafing dish and for our access passes.  I go in the wrong direction.  I am instructed to use Evian  for the chafing dish.  I tell the volunteer I need some forks and plates.  Go back and set up chafing dish. 

10:40 - "S" starts cooking scallops.  I run out to my car to move it from the loading dock to the parking lot.  I tried the "my husband is a retired Atlanta cop, can I just leave my car here?"  It didn't work.  The cop told me to say hello to my husband but to move my car.  My daughter, Mona, is putting down the tablecloths and putting the garnishes and sauces into the pots.

10:45 - I am at my car, looking at the one copper pot left in the back seat.  Do I take it?  It is very old and valuable and it might get lost at the event.  I lock it in my trunk.

10:50 - I get back to the table, find someone putting out forks and  realize I need the copper pot in my trunk.  Run outside with Mona and show her where the car is.  Then send her running to get it. 

10:55 - Finish table.  "S" has finished first batch of scallops and they look beautiful.  Put them in the chafer.  Mona gets back with the pot for the forks.

11:00 - Event begins.  Everyone loves the Scallops.  They are delicious.




March 24, 2008

WHY RESTAURANTS DON'T LOVE LARGE PARTIES!!!!!(More than 4 guests) Easter Continued

Let's say we have two tables that can seat 4 people each.  We can put them together for a party of 8, maybe even 10.  This is called "a build".   The party of 10 wants to come in at 7:30 pm.  We open at 5:30, but often are not busy until after 6:00pm.  We only have two particular tables that we can put together in such a manner.  We have to seat those two 4 tops at 5:30 for them to "turn" in time for 7:30.  Very unlikely.  The tables sit empty until 7:30.  A party of 10 will stay 2 1/2 - 3 hours.  So that is the only sitting on the two tables for the evening.  If I could use the 2 tables for 4 tops, I could seat one of them at 6:00 and turn it at 8:00 and the other at 6:30 for a turn at 8:30.  This equals 16 people.  More money to pay bills.  More money in the server's pockets.  More consistent servers and service, because they have more money in their pockets.  A restaurant that can pay its bills is a very good thing.

But it's also flexibility.  One of those tables may want to spend 2 1/2 hours eating their dinner, not caring about the industry standard of 2 hours.  One table may have theater tickets and spend only 1 1/2 hours with us.  If I have to put those two tables together for a later party and they finish up at such different times, I'm screwed.  Multiply that times 30 requests for "builds" and I might as well not even open, which was considered seriously after one terrible Mother's Day.

OK, so we do some large parties.  We ask that the guests come at 6:00 or 8:30 on the weekend.  This allows us to seat a later group or an earlier group.  At least we get to "turn" the tables.  During the week, we can set aside a couple of tables that will not turn, so we play with the times a little.  Not a problem.  But Easter!, Mother's Day!, come on....

Weekend update: Easter

Gardening chores at the restaurant took up my days off.  My mom comes to help me and has been doing most of the planting and fertilizing and weeding for many years.   My husband does the heavy lifting and hauling, but he's out of town for business for the next two weeks and the mess was driving me crazy.

We changed the menu this week.  Changing appetizers on Wednesday and entrees on Friday.  It's just easier that way.  We also had a sold out wine tasting on Wednesday.  We ended up with too much Salmon coming in from Boston, so I sent an email blast out featuring a well loved Salmon Dish.    We ended up being quite busy because of it. 

Easter Sunday went very well again.  But the only reason it does is because we limit the number of large parties to five groups of 5 to 8 people each.  I have two rounds that seat up to 8 people.  I booked one of them for three "turns" and the other for two "turns". 

This makes many people very, very unhappy.  We are booked for these larger tables at least a month in advance.  People cannot understand how we cannot accommodate a party of 6 when they call a week in advance.  We say no.  We say no again.  Then they book a table of 4 and a table of 2 and expect to be put together.  One of my hosts made the mistake of taking a party like this.  Of course when the people arrive, if they are seated on opposite sides of the restaurant they are pissed and tell us that we have ruined their Easter.  WHATEVER!!!  I have instructed my hosts to just say we do not have anything available at all to these people for next year.  Of course I made the table happen yesterday, but what if I couldn't?  Do they realize how many reservations I turned down just like theirs?  Do they realize how many people reading this blog are going to be pissed because they are one of the parties I turned down?

March 21, 2008

Friday Morning

Crazy,  Menu change today - came in 9:00 am - must update website, blog, cost recipes and finally cook.  Actually, I'm in good shape there, prepped well yesterday.  Oh, and my key morning guy is out.

March 18, 2008

Back from Vacation

Since I was off enjoying a wonderful vacation, my manager was left to deal with Saturday night opening headaches.  This all took place over the course of 1 1/2 hours.

The back deck flooded from the storms on Friday and Saturday and she had to borrow a wet vac from my husband to sop it up since all the stores had sold their wet vacs to the hotels hit by the tornado on Friday.

The valet was a no call, no show, a substitute was sent at 6:10, 40 minutes after we opened and 1 1/2 hours late, this after said manager spoke with the valet boss four times.  The valet boss didn't know if the valet was delayed by the storm or if he just didn't want to work anymore.  He just didn't want to work anymore.

The Point of Sale system was not sending orders to the expediter printer in the kitchen which is our most important station.  Said manager was on the phone with customer support in Boston and with the local guys who just kept telling her that the printer was unplugged.  Though the kitchen staff assured her they had checked all the connections, after 40 minutes it was found that indeed a cord was not plugged in.

Said manager told me upon my return that she had been ready to drive down to Florida to join me on my vacation.  I got back just in time.  I love said manager.

March 14, 2008

Vacation

OK, I confess, I have slipped away for a vacation. I am writing this blog from under the neon lights of a Samuel Adams beer sign, in the bar of Boss Oysters in Apalachicola, Florida. I'm drinking a frozen concoction with tequila, and mango puree. I have left my husband and TEENAGE daughter at home and have traveled south with a buddy who also left her high maintenance family behind.

We have not been wild and crazy, we are just too old, but we have laughed till we cried and cried till we laughed.

This is my report (Menu Research and Development) of the oysters at Boss.

  • On the half shell, raw - dynamite
  • Steamed with butter - "Oh my God!" the best
  • On the half shell, with asparagus and cheese - OK, didn't like the asparagus, mushy
  • Oysters Rockefeller - good, but spinach with stringy
  • Japonoise, with wasabi and "roe" - weird, too weird

I am storing up my energy, and brain power for next week when we start a menu change at Babette's for spring.  This menu takes a few weeks to put together each year because the weather warms quickly but the spring produce is slow to catch up.  Have to go, we ordered another round of drinks

March 11, 2008

Weekend Update

Business was moderate Tuesday and Wednesday, slammed on Thursday, called in our hostess to help out.  Went beautifully.  Very slow Friday, very busy Saturday.  Crazy, crazy.

C's wife had a baby on Tuesday.  He was on vacation and got to spend the week with her and their new son.  R had an abscessed tooth and was out Friday through Sunday.  H got food poisoning from a fast food restaurant after a late night visit Friday night and missed Saturday.

Switch on the convection oven broke Friday morning.  My prep guy called me at home.  I had to come in to get the phone numbers of the repair people.  It was fixed by 2:00 but prep was way behind.  Tried to bake a cake in our regular oven for pickup at 5:00 PM.  Came out very dry.  Had to call the customer and tell him we needed time to remake it.  Customer agreed and we prepared for Saturday pickup.  Luckily it wasn't needed until Saturday. 

Point of sale system was not running reports.  Giving us database error reports.  Spent four days with customer support.  They kept fixing the problem but something in the overnight shut down was fouling up the data.  On day 5 it was determined that the new Sonic wall that had been installed was not installed properly on one terminal and was interfering with Norton Security.  Installer had to come out and remove Norton and reconfigure.  Working now.  New sonic wall is a new requirement for the tough credit card security compliance standards.

Server who had been with me for over two years left after working out his two week notice.  Hired and trained a new waiter. 

Worked some specials that we hope to put on the new menu. 

That's all!

Chef Marla

  • Chef Marla Adams
    I'll make this short. I began cooking on a lark in 1980 at a restaurant in Boston. I had graduated from The University of Virginia and was a little burned out. I took a bakery job for $3.50 an hour (in Boston, mind you) and have never left the restaurant business. I LOVE IT. I love the hours, the pace, the people, the food, the challenges and working with my hands and brain at the same time. Food is a craft. It's real and it's essential to everyone. Most of all, I love cooks: line cooks, prep cooks, chefs, sous chefs, all of them. They are a very unique group of people. After a few years I attended the Culinary Institute of American in Hyde Park and upon graduation, headed to Atlanta with a boyfriend. The boyfriend didn't last, but I'm still in Atlanta. There was never a shortage of jobs, and I moved quickly up the ranks in several restaurants and even a hotel. Upon reaching a glass ceiling in one position, in 1992 I decided to open my own place, Babette's Cafe. And here I am......

Babette's Cafe

  • Babette's Cafe
    I opened Babette's Cafe in 1992 and in 2001 after renovating a 1916 bungalow, moved my restaurant to "her" current home.
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